Suspended line can't re-activate ...a week with no phone line. what will happen next ?
Darlene C.
Posts: 2 ✭✭
in My Mobile
my phone was stolen while travelling and I filled out a form to suspend my line. Get back home, switched my sim card . 1 week after my line is still suspended because I didnt enter my imei in the original request. Will my line stay suspended forever ? when will it re-activate automatically ? Will I still get charged even if my line is suspended ? I ported out from Telus less then 2 weeks ago to come to Fizz . Will I lose my phone number forever ?
25
Answers
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The best choice will be to contact Fizz support: https://fizz.ca/en/contact-us
or maybe even Telus14 -
I have contacted customer service and support multiple times and am quite frustrated with the run around. At this point I don’t even get a reply from them anymore. Was wondering if I could get answers elsewhere...13
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That's a lot of reasonable questions that require answers.
In my opinion, the number was suspended NOT cancelled. You should be able to get it back. Now how to transfer a number from Fizz to Fizz? I think that the question Fizz needs to answer. Even if your phone was not stolen. Say your sim card was broken, you would be in the same situation after you order the new sim card. So Fizz needs solutions for such cases.14 -
You should contact fizz by chat or Facebook messenger
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You should be able to reactivate your plan on a new SIM card.
https://fizz.ca/en/faq/lost-stolen-mobile#4
Replace your phone and reactivate your suspended plan
To reactivate your Fizz plan:
- Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage > Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
- Acquire a new phone.
- Unblock your plan by sending us a form Report that you found your phone/sim
- Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).
If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.
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Let us know what happens at the end. Its a good cautionary tell for as about the IMEI on the request. Best of Luck14
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Good luck!!12
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Hello Darlene,
Apologies for the long wait for this issue to be solved.
I have verified your account and your mobile number has been reactivated now and your services should be fully functional. If you are still encountering issues with your mobile services, please do perform a quick power restart to your mobile device.
Wish you the best.
Have a lovely day!
Catalin2
This discussion has been closed.