Got new sim, can't make calls, keep getting error notice

Adam A. #3745
Adam A. #3745 Posts: 30 ✭✭
My phone was stolen on vacation, I reported it stolen, Fizz blocked my sim. I ordered a new one and a new phone. Activated the sim, put it into my new phone, but it won't work, I keep getting an error when I dial out, it says "vous n'avez pas accès à ce service".
I've been trying to contact customer support on facebook and on the help page, but the pop up bubble never appears and they don't reply on facebook. Can anyone help?

Answers

  • Kovid
    Kovid Posts: 588 ✭✭
    You need to clear the cache of your computer /phone, unblock cookies because you need to chat with Fizz to get it resolved