Bonus credits not being applied is it because of referral credits?

Mos
Mos Posts: 65 ✭✭
I have $1 voicemail credit and $2 internet credit bonuses, but on my invoice I see the full amount of invoice is being taken off my referral bonuses, which means that my bonuses are not being applied, is this because I'm paying with referrals or is it a bug?

Answers

  • P C. #31
    P C. #31 Posts: 126 ✭✭

    I believe u have already got answer on your voicemail. As for $2 internet credit bonus, I'm in same situation like u, i.e. my internet bill is being paid by referral bonus. I had same question like u when I 1st apply $2. I filed a complain form and was reassured by CS that the $2 is there in my account ALTHOUGH I CANNOT SEE IT. U may do the same to be sure.

     

    Please don't forget to select your best answer. Nice day!

  • Whizz
    Whizz Posts: 22,862 admin
    Hello Mos,
    Apologies for the encountered issue.
    I have created a ticket for our technical team so they will make sure that the discount upgrades will work properly for you. Once this will be solved we will inform you by the e-mail address of your account.
    Have a good day!
    Catalin
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