Notified that payment failed, but bank statement shows that it has gone through?

Victoria H. · October 2019

I got notification that my payment for this month failed, but my bank statement shows that it did not fail, it just seems like it was delayed a bit (as it shows up as coming out on the 2nd instead of the 1st).
I fear this will result in getting double billed (for the second month in a row) as the notification states that after a delayed period Fizz will try to take the payment again.
I would have preferred to be able to chat with someone about this, but I also can't access the chat feature (guessing it is overwhelmed by other people having issues).

Leifuer · October 2019

Try to contact Fizz by Facebook messenger

https://www.facebook.com/fizzca/

Good luck!

Chris K. #7521 · October 2019

You need to double check your address if everything is correct, you must contact the support

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

CHAT
Go to this page https://fizz.ca/en/contact-us. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

GOAT · October 2019

Contact support ASAP. Facebook is the best way.

Chris K. #7521 · October 2019

You need to double check your address if everything is correct, you must contact the support
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
CHAT
Go to this page https://fizz.ca/en/contact-us. Try a different browser if you have issues getting the bubble to appear.
FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Whizz · October 2019

Hello Victoria,
I checked your account and I can confirm you that the monthly payment went through and there was no double charge. Currently your line is active.
Should you have any questions or require any additional information, please do not hesitate to contact by live chat or through our social media channels as the other members suggested : https://fizz.ca/en/contact-us
I wish you a lovely day.
Ionut