why I'm able to make international calls...when I don't have the international call plan?
Thanks for your help.
Regards,
Gerardo
Answers
-
If you have money in your "Wallet" then you have access to all Fizz mobile services5
-
As MT says, if you have money in your wallet, the international calls will come from there. Otherwise, it is an error in your account and will probably be fixed at some point in the future.3
-
You need to have an International calling Add-On or funds in your Wallet to make those calls.
If you are able to call without them, then you have a glitch. No worries, you will not be charged as there are no surpise bills with Fizz.
You may report the error to Fizz support here.
5 -
I will report to fizz to be correct since it is a bug if you do not have money in the fizz wallet
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
4 -
In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
3
