Did fizz block my right to open new ticket?

Anne H. #1344
Anne H. #1344 Posts: 648 ✭✭
in Your Fizz Account
Did fizz block my right to open new ticket?
#36542 - Question-Programs and features-Loyalty program
No it's not true at all. See screenshot below.
There are two problem in fact. First no 250m for August, 2nd WHERE IS MY MISSING addons for July and June ? NONE !!!
2nd problem is this data upgrade problem never been fixed since June, and fizz simply closed my tickets without doing anything.

Answers

  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    It may be possible.
    Good luck !
  • Simon H. #6464
    Simon H. #6464 Posts: 197 ✭✭
    So many bugs and complaints lately, I hear they close tickets quickly...have a new one created via Facebook chat..
    Good luck. Support is sometimes painful
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    I don't think so. There was a glitch in their system. It has happened in the past for different users.
  • Balaram
    Balaram Posts: 9 ✭✭
    Try contacting them in another way.
  • Whizz
    Whizz Posts: 23,015 admin
    Hello Anne
    No, we don't deny the access to submit a contact form. If you still have issues with it, you could try in incognito more or from a different device after choosing a topic. Also, you could reply to one of your previous contact forms to which we have replied. Also, you could try to reach us by chat or Facebook Messenger for further investigations regarding your add-ons. For more about how to contact us, please check:
    https://fizz.ca/en/contact-us
    Have a good day!
    Catalin
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