250mb upgrade priority?
FREDERIC L. #8452
Posts: 1 ✭✭
in My Mobile
I was browsing the forum and saw contradicting answers on the way data is consumed. Some say the 250mb upgrade is used before the data plan and some say that the 250mb upgrade is used after the data plan is depleted. The way my account is right now, the data of my plan is being used before the data of my upgrade (see picture).
I thought it was a bug and contacted a Fizz representative. She told me it was a not intended and would send my ticket to their technical team. I got an answer of their technical team with questionable English that reads as such
''Our dedicated team told us that the Upgrade is not prioritized towards our servers. If the data from your monthly plan will be used, Upgrades will be the next.
Normally, the monthly plan should be used first because he expire first. The Upgrade is available 2 years.''
Since I had conflicting answers from Fizz representatives, I was wondering if I could have the experiences of others if I was experiencing a bug or not. Thank you
I thought it was a bug and contacted a Fizz representative. She told me it was a not intended and would send my ticket to their technical team. I got an answer of their technical team with questionable English that reads as such
''Our dedicated team told us that the Upgrade is not prioritized towards our servers. If the data from your monthly plan will be used, Upgrades will be the next.
Normally, the monthly plan should be used first because he expire first. The Upgrade is available 2 years.''
Since I had conflicting answers from Fizz representatives, I was wondering if I could have the experiences of others if I was experiencing a bug or not. Thank you
28
Answers
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I believe that the 250mb is used after your plan.11
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The upgrades are definitely used after the monthly plan is depleted.
The upgrades are not rolled over, but they come back every month during two years. For example, you have a 2Gb data plan and a 250Mb upgrade. So if you don't use 2Gb of your plan, the unused portion will be rolled over, and a 250Mb upgrade of this month will be gone, but you'll have another 250Mb upgrade of the next month.
To resume - the purpose of upgrade is to help you out when you're out of data.13 -
In my case the upgrades are always used first, I don’t care because I got only 750Mb each month and I don’t use all my plan so I give some data to friends9
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Yes 500Mb and 250Mb upgrades10
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I think Fizz made some modifications. Now I've read that the unused portion of upgrade is rolled over like the monthly data. This is what I found in the Solutions hub -
Can I gift my upgrades to another Fizz member, or transfer them from month to month?
Your upgrades are yours, and yours alone. You cannot gift your upgrades to another Fizz member.
An upgrade, however, gets the same preferential treatment as your plan. As such, if you activate a mobile data upgrade on your plan and you don’t use all its data within a payment cycle, the unused data will get rolled over to the next month. For example, say you receive an upgrade of 200 MB of additional mobile data, but only end up using 50 MB during your payment cycle. The remaining 150 MB will be rolled over to the next month.
I couldn't find the info relevant to this discussion in the Solutions hub.13 -
By the way, what makes you think that you are currently using data from your upgrade? The arrow next to it? I have the same arrow next to my upgrade, but the data is used from my monthly plan since the blue column is going down. The blue column corresponding to the upgrade is intact, and in your print screen it is also intact.5
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