Internet Problem?

Levent B. #8778
Levent B. #8778 Posts: 2 ✭✭
in My Mobile
No internet

Answers

  • Shilgi
    Shilgi Posts: 191 ✭✭
    Like Takion said the best way to solve is to contact support
  • Gates
    Gates Posts: 835 ✭✭

    You should contact the support CHAT

     

    Go to a solutions hub page, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,915 ✭✭

    You must check all your connections. Please follow the modem setup instructions

    https://fizz.ca/en/faq/how-install-my-wi-fi-modem

     

    If setup is well done, you can continue with troubleshooting:

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

     

    If the modem lights do not work, it is possible that your modem is defective.

    You will need to contact Fizz support.


     

    You can send a message by facebook https://facebook.com/fizzca

     

    Or you can use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


  • Whizz
    Whizz Posts: 23,506 admin
    Hello Levent,
    I am sorry for this situation. Are you still encountering this issue? If yes, can you please reach us by Facebook Messenger or Chat to assist you further? For more about how to contact us, please consult the following link:
    https://fizz.ca/en/contact-us
    Have a good day!
    Catalin
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