Internet Problem?
Answers
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Please provide more detail of you problem so we can try to help you
you can always try tech support using the following two options
FACEBOOK
Your can also send a message via Facebook https://facebook.com/fizzca and click send a message
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.7 -
What lights do you see on your modem? Can you take a picture of your modem?5
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Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck5 -
Like Takion said the best way to solve is to contact support3
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You should contact the support CHAT
Go to a solutions hub page, if you are not connect login
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
2 -
You must check all your connections. Please follow the modem setup instructions
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If setup is well done, you can continue with troubleshooting:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
If the modem lights do not work, it is possible that your modem is defective.
You will need to contact Fizz support.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
4 -
Hello Levent,
I am sorry for this situation. Are you still encountering this issue? If yes, can you please reach us by Facebook Messenger or Chat to assist you further? For more about how to contact us, please consult the following link:
https://fizz.ca/en/contact-us
Have a good day!
Catalin0
