The only one that can help you is the customer service
CHATGo to this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOKYour can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORMYou can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.