Buy a travel add-on and by error added mony to my wallet, how can recover/refound the money in walle

Posts: 9 ✭✭
in Your Fizz Account
I have 2 pays on my CC, I want only the travel add-on. May I recover this money? Due that is my first time going out of province I need data but by error I added money to the wallet and pay for a travel add-on too.

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  • Posts: 22,194 ✭✭

    The only one that can help you is the customer service

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Posts: 400 ✭✭
    Contact support, they should be able to refund your money in your wallet.
  • Posts: 24,784 admin
    Hi Javier,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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