Frozen account? Emmergency!

Simona T.
Simona T. Posts: 10 ✭✭
in Your Fizz Account
My account is frozen after changing the credit card and payment. I am trying to contact Fizz but the chat is not working. Help!

Answers

  • Mike
    Mike Posts: 21,570 ✭✭
    Here we are only user as you, did you follow the FAQ

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    if you are iogged in and you go on that page the chat should be available
  • Shilgi
    Shilgi Posts: 191 ✭✭
    maybe try rebooting your phone or laptop or whatever you are using or refreshing the page
  • Quang-Tri
    Quang-Tri Posts: 48 ✭✭
    This is a common problem, best solution is to contact them either through messenger or their support page.
    Best of luck!
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Known issue occurring very often lately. Contact support either by chat or facebook messenger.
  • Simona T.
    Simona T. Posts: 10 ✭✭
    No phone. Account still frozen!!!!!!
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Did you receive a resolution confirmation email from fizz yet?
This discussion has been closed.

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