Frozen account? Emmergency!

Simona T.

My account is frozen after changing the credit card and payment. I am trying to contact Fizz but the chat is not working. Help!

Mike

Here we are only user as you, did you follow the FAQ

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

if you are iogged in and you go on that page the chat should be available

Shilgi

maybe try rebooting your phone or laptop or whatever you are using or refreshing the page

Whizz

Hi Simona,
I am really sorry for the inconvenience. I have escalated your case to our technical team with critical priority. As soon as they have a resolution we will inform you via e-mail.
Thank you very much for your kind understanding.
Have a good one!
-Bogdan

Quang-Tri

This is a common problem, best solution is to contact them either through messenger or their support page.
Best of luck!

Dominic L. #1933

Known issue occurring very often lately. Contact support either by chat or facebook messenger.

Simona T.

No phone. Account still frozen!!!!!!

Dominic L. #1933

Did you receive a resolution confirmation email from fizz yet?