I wanted to buy just one 3 dollar plan for speaking 60 min but it charged me double

Hamid H. #6621
Hamid H. #6621 Posts: 1 ✭✭
I wanted to buy just one 3 dollar plan for speaking 60 min but it charged me double
i want to cancel second one(i wanted to buy just 60 min not 120 min!)!

Answers

  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
    Seems like a bug. Contact support.
  • Quang-Tri
    Quang-Tri Posts: 48 ✭✭
    Sorry to hear about that. Best solution is to contact support like others have said.
    Best of luck.
  • Stéphane B. 10644
    Stéphane B. 10644 Posts: 783 ✭✭
    Only Fizz Support can help you with this.
    Mike and Fizzy documented how to reach them.
    Good luck
  • Whizz
    Whizz Posts: 18,787 admin
    Hi Hamid,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Also, please do not post private information here, as this is a Community hub and everyone will be able to see it.
    Thank you for your kind understanding.
    Have a great day!
    Radu
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