i closed my plan and got charged how do i get a refund?
Answers
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You should contact Fizz support either on facebook messenger or go to this link: https://fizz.ca/en/faq/unsubscribe Just scroll to the bottom of the page and click the bubble on the bottom right.5
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You could have been charged for the past month, or charged for part of the monthly cost if you cancelled within the month.
Either way it would be good to contact them on messenger/support page
Best of luck.2 -
Contact Fizz via Facebook. They should be able to help you with your concerns about your account.1
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Support
08:00 to 21:00 week time and
10:00 to 18:00 weekend
CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)1 -
If you have access to your account, you can login and remove your credit card info to avoid future charges.
To get a refund, you will need to contact Fizz support.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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good luck!1
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You have to prepay for Fizz Home Internet service. Once you have cancelled, there should be not be any monthly charges for this service.
If you cancel, you should be entitled to a pro-rated refund (or zero owing if you cancel on your last day of service).
The only foreseeable charge would be for the modem if you fail to return it.
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Hello Yisroel
I am sorry about the situation. I have created a ticket towards our technical team so they can investigate this situation. Once we get a response from them we will notify you by e-mail.
Have a great day!
Catalin1
