Why does data only work for some of my apps?
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Gabriel K. #6133
Posts: 4 ✭✭
in My Mobile
I recently started a plan with fizz and the data only seems to work for some of my apps. For example it will download pictures but not send them, and the internet browser doesn't work. I've reinstalled the configurations a few times and that didn't seem to do anything. Any ideas?
18
Answers
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I think there are settings in your phone that control whether apps are wifi only, data only or both. You could try checking that.9
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Be sure your phone is Fizz compatible.
Frequences
You need to have theses frequencies on your phone :
Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)5 -
If your phone is Fizz compatible
then check your APN
If you have problem sending MMS or with your data check if you have correct APN config
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Try to Set bearer = LTE8 -
Make sure your phone is compatible with fizz’s bands. Then make sure that your app settings isn’t restraining data access to wifi only. Good luck6
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usually you have to select on your phone which apps you want to use for the data3
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Sounds like an APN issue, unless your phone is not compatible with Fizz.0
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any updates on your situation? Was your issue resolved?1
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