Why does data only work for some of my apps?

Gabriel K. #6133

I recently started a plan with fizz and the data only seems to work for some of my apps. For example it will download pictures but not send them, and the internet browser doesn't work. I've reinstalled the configurations a few times and that didn't seem to do anything. Any ideas?

Quang-Vinh

I think there are settings in your phone that control whether apps are wifi only, data only or both. You could try checking that.

Serge O. #3665

Be sure your phone is Fizz compatible.
Frequences
 
You need to have theses frequencies on your phone :
Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)

Serge O. #3665

If your phone is Fizz compatible
then check your APN
If you have problem sending MMS or with your data check if you have correct APN config
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Try to Set bearer = LTE

Dominic L. #1933

Make sure your phone is compatible with fizz’s bands. Then make sure that your app settings isn’t restraining data access to wifi only. Good luck

J D. #792

the 1st thing to try is double check the APN setting as @Sergio said above. Also, verify the app setting.

Shilgi

usually you have to select on your phone which apps you want to use for the data

GOAT

Sounds like an APN issue, unless your phone is not compatible with Fizz.

Dominic L. #1933

any updates on your situation? Was your issue resolved?