no internet connection for a whole day?
Answers
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Here in Verdun it’s ok, try to contact fizz by chat or Facebook messenger to check7
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Definitely contact them via Facebook or chat. This seems to be a unique issue for you.7
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No outages reported here: https://downdetector.ca/status/videotron
Have you tried restarting your modem?
If problem persists, you may be affected by a local outage. You should contact Fizz support to report the issue https://fizz.ca/en/contact-us
Make sure that:
- You're logged into your Fizz account.
Go to a help page such as https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
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Have you tried resetting your router/modem?9
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I think Fizzy did cover the best way to handle methodically a problem; outage reported, reset your Equipment and finally contact Support.2
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Hi Guoyuan,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan2 -
Hi guoyuan,
Did you resolve the issue? If so, what was the problem?
I'm curious as I'm also in the West Island (Pointe-Claire).
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Issue resolved?2
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Thank you all.problem solved the next day after I chat with tech support. Top notch service. The issue is caused by the malfunction modem.2
This discussion has been closed.