no internet connection for a whole day?

guoyuan

today is may 30 2019, I don't have internet since 7am in the morning, I am living in west island montreal

gremiobr

Here in Verdun it’s ok, try to contact fizz by chat or Facebook messenger to check

GOAT

Definitely contact them via Facebook or chat. This seems to be a unique issue for you.

Fizzy

No outages reported here: https://downdetector.ca/status/videotron

 

Have you tried restarting your modem?

 

If problem persists, you may be affected by a local outage. You should contact Fizz support to report the issue https://fizz.ca/en/contact-us

 

Make sure that:

• You're logged into your Fizz account.
• 
  Go to a help page such as https://fizz.ca/en/contact-us
  
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

Dominic L. #1933

Have you tried resetting your router/modem?

Steph_PEMO1

I think Fizzy did cover the best way to handle methodically a problem; outage reported, reset your Equipment and finally contact Support.

Whizz

Hi Guoyuan,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan

Nicholas M. #6210

Hi guoyuan,

 

Did you resolve the issue? If so, what was the problem?

 

I'm curious as I'm also in the West Island (Pointe-Claire).

Dominic L. #1933

Issue resolved?

guoyuan

Thank you all.problem solved the next day after I chat with tech support. Top notch service. The issue is caused by the malfunction modem.