Can't order a SIM (also where's live chat gone)?

Irene W. · May 2019

I've lost my SIM (now $10 apparently) and I'm trying to order another. After I give all info including credit card, and it shows $11.30, when I click to order it says "too many addresses" or something. I can't figure out how to fix this.
And isn't there supposed to be a Live Chat (or email) option to get support? I'm logged in but don't see it but maybe I'm in wrong place.
Thanks!

M T. #338 · May 2019

You can initiate a chat session by opening a help page (exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat in about 15 seconds at bottom right

DavidC · May 2019

For the chat, open that page, wait a couple seconds and it'll apear on the right.

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Mia G. · May 2019

Personnally I use Facebook messenger when I need to contact Fizz support. They usually reply quite fast. You just have to go on their facebook page and click "send message". Its practical if you use Facebook in my opinion.
Here's the link :
https://www.facebook.com/fizzca/

GOAT · May 2019

I agree with Mia. Facebook Messenger has been the most reliable way to chat with Fizz reps.

Fizzy · May 2019

You can try to clear browser cache/cookies, close browser, reboot and try again.

You can also try with another browser such as Firefox, Chrome or Safari.

If problem persists, then you can contact Fizz support https://fizz.ca/en/contact-us

Make sure that:

You're logged into your Fizz account.
Go to a help page such as https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

Andrei U. #679 · May 2019

Just take into consideration that they usually reply once per day on Facebook.

Irene W. · May 2019

Thanks, so far FB is pretty responsive. I may try Live Chat tomorrow (if the discussion gets too complex for the post&wait method on FB). Glad to have two ways to do it.