Can't order a SIM (also where's live chat gone)?
I've lost my SIM (now $10 apparently) and I'm trying to order another. After I give all info including credit card, and it shows $11.30, when I click to order it says "too many addresses" or something. I can't figure out how to fix this.
And isn't there supposed to be a Live Chat (or email) option to get support? I'm logged in but don't see it but maybe I'm in wrong place.
Thanks!
And isn't there supposed to be a Live Chat (or email) option to get support? I'm logged in but don't see it but maybe I'm in wrong place.
Thanks!
15
Answers
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You can initiate a chat session by opening a help page (exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat in about 15 seconds at bottom right8
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For the chat, open that page, wait a couple seconds and it'll apear on the right.
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
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Personnally I use Facebook messenger when I need to contact Fizz support. They usually reply quite fast. You just have to go on their facebook page and click "send message". Its practical if you use Facebook in my opinion.
Here's the link :
https://www.facebook.com/fizzca/8 -
I agree with Mia. Facebook Messenger has been the most reliable way to chat with Fizz reps.7
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You can try to clear browser cache/cookies, close browser, reboot and try again.
You can also try with another browser such as Firefox, Chrome or Safari.
If problem persists, then you can contact Fizz support https://fizz.ca/en/contact-us
Make sure that:
- You're logged into your Fizz account.
Go to a help page such as https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
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Just take into consideration that they usually reply once per day on Facebook.6
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Thanks, so far FB is pretty responsive. I may try Live Chat tomorrow (if the discussion gets too complex for the post&wait method on FB). Glad to have two ways to do it.4
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if you can not see the chat box, you may use ad-blocker preventing from opening the chat box.4
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Warum kann ich nicht mehr mit meinen SIM-Karte was kaufen mit Guthaben0
This discussion has been closed.