Account issues ?
I have been using fizz from many monthly before even April 2019 ( stabilisation period)
currently even after setting the payment method twice ( since there was change in our address ) it said been added but today got the message of frozen account due to it .
just logged in and used the same details without enterrring the payment method and payment went through in seconds
now the issue is , got new agreemeneg which says start date is different than original and my payment plan may get shift to regular price than having original into offer ? Why ? This is your technical issue and I immediately took action before even the deadline given ?
Need to to ensure my monthly plan doesn’t charge more ? Please confirm .
Answers
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I have two accounts :
This complain is for 34xxxxxxxxx
Also hoping this should not repeat for 3xxxxxxx7 -
This is a community of users. You will need to contact Fizz directly to sort this out.
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
Only support will be able to help you
08:00 to 21:00 week time and
10:00 to 18:00 weekend
CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)7 -
This is a public community forum. Most of us are customers just like you.
You have explained yourself well. There should be no issues for you.
To ensure you will be charged correctly going forward,
you can contact Fizz support https://fizz.ca/en/contact-us
Make sure that:
- You're logged into your Fizz account.
Go to a help page such as https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
7 -
You pay less during the stabilization period.
6 -
it's better to send them text message on facebook. because they are answernig quickly and you can ask them because as you said it's a kind of technical website issue. https://facebook.com/fizzca7
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Hi Randeep,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan2
