Payment failed. also got charged extra last month?

ali R. 18826
ali R. 18826 Posts: 1 ✭✭
I changed my plan last month before my billing cycle starts but still I was charged for my old plan (twice the price as compared to my new plan). How I will get the refund?
My payment for this month also failed even though my payment method is configured.
P.S. How to contact you in future as there is no chat popup every shown.

Answers

  • GOAT
    GOAT Posts: 227 ✭✭
    You can always try live chat as well. They should be able to help you out.
  • Whizz
    Whizz Posts: 18,809 admin
    Hello ali
    I am sorry about this issue. I see that one of my colleagues has assisted you with this issue and there is a ticket in progress. We will notify you as soon as we get a response from our technical team regarding this matter.
    Have a good day!
    Catalin
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