I bought a travel add-on for data but why did my wallet funds get used for roaming data?

I bought a USA travel add-on, and had some funds in my wallet, but it seems that my wallet funds were used for roaming data. Why didn't my add-on get used first? I put money in my wallet for calls/txts, and purchased data add-on for data.

Answers

  • Hi, I've seen this bug with others before.

    You should contact Fizz (https://fizz.ca/en/contact-us) and they should be able to fix this. :)
  • Whizz
    Whizz Posts: 14,232
    Hello Umer,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a good one!
    -Bogdan
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