Why do I get an error code when trying to gift data?

Kal H.
Kal H. Posts: 49 ✭✭
in My Mobile
"_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND"
That's the code I get when trying to gift

Answers

  • Kal H.
    Kal H. Posts: 49 ✭✭
    Yea I know that. And this person has a data plan. I know they do as they told me
  • redhead
    redhead Posts: 857 ✭✭
    Or try with another browser (Chrome seems to always work).
  • Kal H.
    Kal H. Posts: 49 ✭✭
    Im using chrome
  • Mike
    Mike Posts: 21,690 ✭✭

    You best option is to contact them

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 23,498 admin

    Hello Khaled,

    If after you delete you cookies and try using a diferrent browser the issue still persists, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

    Thank you very much for your understanding.
    Have a good one!
    -Bogdan

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