New billing cycle started today. Voice and SMS are deactivated
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Answers
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Probably a bug, you should contact the support12
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To chat with the support, make sure that:
- You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Please check to make sure you still have the same plan.
Do you still have some service? Like data?
If you lost all service, did you check that payment went through successfully?
You might have to contact Fizz support.
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