New billing cycle started today. Voice and SMS are deactivated

Lance L.

New billing cycle started today. Voice and SMS is disabled. Please help!

Mike

Probably a bug, you should contact the support

Irene

To chat with the support, make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page. https://fizz.ca/en/contact-us
  
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Fizzy

Please check to make sure you still have the same plan.

Do you still have some service? Like data?

If you lost all service, did you check that payment went through successfully?

You might have to contact Fizz support.