Fizz is asking for a copy of my bank statements to issue a refund. dfck?
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Aleksey P.
Posts: 56 ✭✭
in My Mobile
tl;dr: fizz took money (50+$). failed to deliver and asking bank statement to issue a refund. Because they don't have access to their own billing statements and need to see transaction on mine.
So i've ordered 10 cards, that I wanted to share with my family + car internet + gps trackers
Got a message that it was shipped with tracking number, but never got it.
Reached out to Fizz and they told me that their system is shitty and SIM cards were not sent.
They can't resend them because they can only ship 4 SIM cards at a time.
Now... where fun starts - they can only refund if I send them full copy of my bank statement. (which is illegal as far as i'm aware by QC laws and the way they store information).
Send them blurred screenshot of just their transaction, but that's not enough.
SO i just charged it back. More people should do it in Canada, so companies learn to refund right away.
Good luck folks with that sh_t show
So i've ordered 10 cards, that I wanted to share with my family + car internet + gps trackers
Got a message that it was shipped with tracking number, but never got it.
Reached out to Fizz and they told me that their system is shitty and SIM cards were not sent.
They can't resend them because they can only ship 4 SIM cards at a time.
Now... where fun starts - they can only refund if I send them full copy of my bank statement. (which is illegal as far as i'm aware by QC laws and the way they store information).
Send them blurred screenshot of just their transaction, but that's not enough.
SO i just charged it back. More people should do it in Canada, so companies learn to refund right away.
Good luck folks with that sh_t show
15
Answers
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Sorry to hear about that. In the meantime, thank you for having shared your bad experience. There are not words.13
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Hello Aleksey,
I really want to check this situation, but I can't seem to find any SIM card order on this account and I am not able to find the conversation that you had with my colleagues via chat.
The information that you got is correct, they asked for a bank statement, to see the transaction and make sure that everything worked during the order flow. Also, it's true that you should not be able to order more than 4 SIM cards.
Did you order the SIM cards from another account?
-Luciana8 -
DM me and i'll provide you with order id, etc.10
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Yeah, i'm pretty sure anyone can place an order for 10 cards.
Other people are welcome to confirm it.
I have two chats saved. If you want IDs - PM me, but there is no point.10 -
Um. You ordered something, were charged for it, and nothing was sent? If they won't give you a refund without you handing over a full bank statement (a ridiculous request imo) I would escalate my complaints outside of Fizz. Either the CCTS or your card company.4
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@Souriane you probably have ignored whole post. But that's ok...
Not only i placed an order, i also got tracking number.
OK, for those who needs prove - I'll upload actual charge
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Do you have a bank app? Just send a screenshot I did that and I got a refund.2
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