"You have reached the maximum number of credit cards on an account"?

Jeremy G. #4536
Jeremy G. #4536 Posts: 3 ✭✭
in My Mobile
I created a new account with Fizz and would like to order a SIM card to get started, but I can't register a credit card on my account. I don't have one registered, and when I try to enter a new one it tells me the message in the question title.
Is this a temporary bug? Do I need to contact customer support to help with this?

Answers

  • DavidC
    DavidC Posts: 380 ✭✭
    Yes, you'll have to contact customer support and they'll reset it.
  • Kovid
    Kovid Posts: 588 ✭✭
    I believe it is a bug.
    You need to reach out to Fizz by chat using this link:
    https://fizz.ca/en/contact-us.
    You need to remove all ad-blocker extensions from your browser to be able to use the chat bubble.
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
    You should contact Fizz
  • Simon T. 15577
    Simon T. 15577 Posts: 1 ✭✭
    This bug happened to my friend when the billing address he entered was not the same as that of his credit card.
    Like DavidC said, contact Fizz to have them reset the credit card. Then, make sure to enter the billing address associated with your credit card.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Yes, contact customer support. That's not normal.
  • Whizz
    Whizz Posts: 23,126 admin
    Hi Jeremy,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have an excellent day!
    Radu
This discussion has been closed.

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