Why am I unable to roam in USA?
Options
![Ernest Koh](https://us.v-cdn.net/6032561/uploads/defaultavatar/nT4EDJUO22WSF.jpg)
Ernest Koh
Posts: 3 ✭✭
I purchased a USA & Canada coverage plan with 4gb data each month. I am currently halfway in my weekend trip at New York, at the start I didn't face any issues with regards to data roaming, but subsequently, yesterday night, I could no longer use my data anymore. I still have 2 gb of data left and I have read the community hub, following its instruction of trying to update my APN and carrier provider. However, after all of the troubleshooting, I am still unable to get data now. Can someone explain to me why this is happening?
5
Answers
-
Have you contact the support?
Chat
To chat with th support, make sure that:
- You're logged into your Fizz account.
- You're active on a help page, https://fizz.ca/en/faq/resolving-issues
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
2 -
Can you please let us know if you solved, I am particularly interested since I have the same plan.2
This discussion has been closed.