Why am I unable to roam in USA?

Ernest Koh

I purchased a USA & Canada coverage plan with 4gb data each month. I am currently halfway in my weekend trip at New York, at the start I didn't face any issues with regards to data roaming, but subsequently, yesterday night, I could no longer use my data anymore. I still have 2 gb of data left and I have read the community hub, following its instruction of trying to update my APN and carrier provider. However, after all of the troubleshooting, I am still unable to get data now. Can someone explain to me why this is happening?

Irene

Have you contact the support?

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Irene

Can you please let us know if you solved, I am particularly interested since I have the same plan.