Status of our services
Answers
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This is unfathomable! We're almost 12hrs/half a day without any service whatsoever. Companies go bankrupts for outages like these. We aren't talking about Facebook, Instagram, or Snapchat. This is an essential utility in this day and age. We can't even make a 911 call which is appalling!! There better be some real good compensation at the end of this outage.24
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If you can’t make the 911 call then, they are not meeting the CRTC mandatory requirements.24
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If it takes more than 10 hours to figure out what cause the outage, then you have a bigger problem on how Fizz deployed their network.25
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March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
COME ON FIZZ YOU KNEW THE ISSUE AT 9-45 AM AND NO REAL REASON OR TIME LINE TO FIX THIS IS POOR SERVICE AT ANY PRICE.24 -
My phone is not working and my wife's as well. Can we please have an update on this?24
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i finally have service now!!! who else?24
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Can someone reply please? I'm still DOWN24
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Still no service...23
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If someone cut the network wire...please tell us...shit happens all the time...you should be at least transparent with the clients...is that too much asking ???24
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All day with no service or any additional information explaining what is going on. I. activated 2 lines yesterday. Needless to say so far I am not impressed. There's not even a number I can call to get answers. I just might start looking at an alternate (more reliable) vendor.23
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Almost 12 hours without a network, that is definitely not a good service you’re offering. I understand that you’re new and that some problems can occure and that’s fine but 12 hours and no details at all. Not impressed.24
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No service here in Ottawa since this morning. Seriously, it's not the first event I get since suscribing to this service a few months ago. Call and texts sometimes don't get in or out. Calls often fail in my car using BT... still no deal breaker but VERY annoying.
Then I got an offer to try Internet as BETA tester... nope, I'm passing.24 -
Still nothing has changed. I hope you’re gonna fix it today24
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Out going calls work already what about incoming and data???24
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Still no service !23
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Hello ?! Are you doing anything to fix this ?????
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I have service as well as of 30 minutes ago and 4 other accounts too. All in Montreal area...24
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I have signal in 1 of the 3 but nothing more MTL23
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Can confirm, I still don't have any service...
And it's almost 7:30pm
I hope fizz will fix it soon
Also I suggest that fizz push a notification ( via the website) when the service is down like this22 -
No technical details after more than 12 hours of service outage, it's a shame. I can't imagine what it's like for clients that need their cellphones to work.
That is strike 2 for me...23 -
Can we get compensation for this? I did miss an important phone business meeting.23
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over 12hrs, cool.. Koodo or Public?22
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Fizz is like a cheap used car. Breaks all the time, but you put up with it because it's cheap. When things don't work right, you want to part with it; but in the end you hang on hoping it can be fixed just this one last time -- then its continues to run reliably for a little while longer. That's the sad irony of it all.23
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Service is back in MTL, getting 3G25
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This is the worst day yet! Really unacceptable no service for an entire day, what is going on.24
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Data and Outgoing voice are working for now (8pm) but incoming voice isn't.23
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The service is NOT back in Montreal. As this is totally unnaceptable, I invite all users who experienced a SEVERE constraint from today’s over 12 hours interrupted service to change provider tomorrow. I know I’ll do that.23
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Give me my MONEY back. I don't wanna be rude23
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Anyone here a lawyer? How long must the outage last before we can consider a class action suit?23
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I think the beta test period and discount needs to be extended. Network is obviously not ready yet, and I don't want to pay full price for an unfinished product.23
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I don't wanna be cruel or mean but someone should be FIRED for this! You are commercial service, people are paying you MONEY for not being able to use the service! This is insane! more than 12 hours you are not able to fix this, this is so ridiculous.23
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are we going to get somewhat compensated ?23
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phone is back but text messages still dead.23
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service is back calls can be made, 4G also, back not text23
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Whizz, it would be great to at least know what triggered this outage.
I'm hoping in my heart that this was triggered due to an attempted upgrade to improve the network or fix the multiple 2fa/SMS/MMS issues.
Then we can at least look forward to a better Fizz experience when service is restored.
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Still have the message recieving and sending interruption. Call interruption solved!!! hope everything will be fixed asap!!!21
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Mobile data is still not working even after device reboot23
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My 4G does not work even though you fixed the problem.21
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Wow we got just a ‘sorry’ from fizz ?
No explanation no reason to what happened?
Really disappointing, really ...21 -
They need to extend the beta pricing and drop everyone who was on intro pricing for another 3 months. Hopefully they get their glitches fizzed up by then!
Good thing their internet service does not depend on the same mobile infrastructure!!
I can't imagine losing BOTH service :P.. oh wait this did happen to some coz their BILLING SYSTEM fizzed out as well...
Anyone knows if the latter is fixed finally?21 -
Hi Community - All Fizz members who were impacted by yesterday's outage will receive on April 9, 2019, 2 GB of mobile data per plan offered as part of the My Rewards program. You will receive a detailed email message if concerned. Again, please accept our sincerest apologies.
Fizz36
This discussion has been closed.