Status of our services

Whizz
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Due to the high volume of traffic on our website and to better accommodate you, we will use this post to continue in updating you on the status of our services.

Thank you for your understanding.

 

March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.

March 25, 2019 - 11:45 am: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.

March 25, 2019 - 12:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.

March 25, 2019 - 1:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.

March 25, 2019 - 2:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.

March 25, 2019 - 4:25 pm: Fizz.ca is now fully functional and we're continuing to work hard to restore mobile services as quickly as possible. Rest assured we’re doing everything possible to get you up and running again. We thank you for your continued patience.

March 25, 2019 - 5:25 pm: We are still at it. Rest assured that we are working relentlessly to fix the situation. We thank you for your patience.

March 25, 2019 - 7:25 pm: All our efforts are currently dedicated to solving this issue. We understand that your mobile services are an important means of communication for you. Please know that we are working intensively to solve this situation as soon as possible, regardless of the time of day.

March 25, 2019 - 9:20 pm: Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.

March 25, 2019 - 22:55 pm: Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.

March 26, 2019 - 16:00 p.m. All Fizz members who were impacted by yesterday's outage will receive on April 9, 2019, 2 GB of mobile data per plan offered as part of the My Rewards program. You will receive a detailed email message if concerned. Again, please accept our sincerest apologies.

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