Status of our services
Due to the high volume of traffic on our website and to better accommodate you, we will use this post to continue in updating you on the status of our services.
Thank you for your understanding.
March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.
March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.
March 25, 2019 - 11:45 am: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.
March 25, 2019 - 12:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.
March 25, 2019 - 1:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.
March 25, 2019 - 2:45 pm: We’re still on it and working hard to get everything back to normal as soon as possible. Thank you for your continued patience.
March 25, 2019 - 4:25 pm: Fizz.ca is now fully functional and we're continuing to work hard to restore mobile services as quickly as possible. Rest assured we’re doing everything possible to get you up and running again. We thank you for your continued patience.
March 25, 2019 - 5:25 pm: We are still at it. Rest assured that we are working relentlessly to fix the situation. We thank you for your patience.
March 25, 2019 - 7:25 pm: All our efforts are currently dedicated to solving this issue. We understand that your mobile services are an important means of communication for you. Please know that we are working intensively to solve this situation as soon as possible, regardless of the time of day.
March 25, 2019 - 9:20 pm: Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.
March 25, 2019 - 22:55 pm: Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.
March 26, 2019 - 16:00 p.m. All Fizz members who were impacted by yesterday's outage will receive on April 9, 2019, 2 GB of mobile data per plan offered as part of the My Rewards program. You will receive a detailed email message if concerned. Again, please accept our sincerest apologies.
Answers
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Thx for the update! Keep it up guyz and galz!38
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....Still pending...37
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Thank you Fizz for keeping us informed !38
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Might I suggest using your twitter feed for status updates as well? Especially if you want to avoid us hammering the website...
Edit: Also, the times posted in the status updates, they're EDT or CDT?37 -
since 730 am
still waiting !36 -
Probably will be a good idea du stop the opening of new posts34
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I would like to suggest to close the creation of new message33
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How about an explanation about how these outages occur? Not sure you can justify ending intro pricing/beta when things like this happen too frequently (not to mention the other lingering issues--2FA, missing SMS, etc)41
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Thanks for updating us here.
Fizz mobile service is completely down for me. Can make emergency calls only. Roaming doesn't work either.
Luckily I keep a 2nd mobile line as backup with another provider. It's pretty reliable, also prepaid, similar to Fizz. I hope Fizz improves soon.37 -
Your last three updates look like a Copy and Paste job. Need to do better than that36
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@Mike good idea to stop opening new post on the Forum32
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Can you please give us more information than we're still working on the issue? What exactly happened and why? Is the parent company Videotron, lending a hand? This is not a small outage, this is a system wide outage for longer than 7 hours. Transparency would be appreciated.
Thanks39 -
It was back for about 30 seconds，show Fizz but no signal bar35
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8 hours and counting... It becomes ridiculous... Sad when you depend on this kind of service.38
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Thanks for update. But phrase "we are working on it" without ETA and any other details...... When to expect network back ?36
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Thanks for updating us31
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C'est grand problem , pourquoi ne peut pas réparer, ca fait longtemps.34
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I really hope if this ever happens again we won't have to wait 8+ hours for a resolution. Some of us rely pretty heavily on our phones. Access to a paid service is far more important than a lower price37
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This is getting ridiculous... Next time I found a good deal somewhere else, I'm leaving and bring my two lines with me! I'm done with it!34
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Thanks for updating us here30
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LOL im reading ppl want to go to bell ! rogers
GO right ahead ! ( 60-70-80-90$ + a month ) SLOW CLAP for the big babies
1 bad day
ill still stick with fizz at half the price31 -
More transparency about what exactly is going on may actually save you a few customers. As it is, the 3 people I referred had important calls to make/receive today (myself as well). They want to switch back to a reliable provider now, and I'm considering the move back as well. Never had any issues with Koodo in 5 years of being with them. This is the 3rd or 4th major outing in just a few months. I am not a happy customer. If a squirrel climbed into your optic fiber connection box, now is the time to let us know...35
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For those having issues and wanting to switch company, I'd recommend checking out public mobile. They have very similar prices, and they actually provide a RELIABLE service.29
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Marco Pagliaro completely agree with Marco lol , go ahead and go to Bell. I had Home phone + fibe tv + fibe 300 internet , i asked them to give me a better price for the cellphone, they basically told me to F.O. , customer service litterally told me this : Bell mobility does not give good deals because we offer superior service and quality. If you want cheaper plans, feel free to go to koodoo or fido which gives lower tier service. 6GB data would run me around 62$+tx. I'm getting 35$+tx for 8GB since i got in early, try to beat that.
If you have important calls or do business with your phone, you shoulnt go with a new introductory phone companies in the first place.
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I'm laughing so hard at people who have company or need there phone so much (like on call job) who got Fizz. Go back with Bell ,Rogers and Telus and leave this community.
We're here for info on the situation , so let's wait and see.29 -
Could we have some actual update on the situation please?29
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I have no signal, but other Fizz members have signal.. this seems weird.
Will the network be back to normal soon?28 -
thx for the update. But as few said a little more transparency would be nice. It would be good to have more detail on what happen. I taught fizz was part of videotron. so a little more detail and maybe an eta would be helpful. as everyone I am annoyed to I miss important call, interview so if i was to reschedule would be nice to know an eta if it today or tommorow or never.28
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One of my sim cards is not working at all since this morning, but my other one is working, the more recent one I ordered.28
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I do agree with others saying that more transparency about the situation would be appreciated.32
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It's still not working29
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Nice Cut and paste... But it is possible to give us a bit more details and an average of when the service will be back ????28
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Where is the 3:45 pm copy and paste?32
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zero service full day !! impressive. ok introductory provider doesn't mean very poor service ?
never experienced such outage, ever !
i still have my koodo card, in case they cannot fix it...till tomorrow.30 -
Can I pls use my data now?
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Can I pls use my data now?
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(_／27 -
My phone works normal now. What I did is that 1) turn off the Cellular Selection Automatic, wait until the Network list comes out; 2) If you see Videotron on the list, select it; 3) turon on the Cellular Selection Automatic, it now switch to Fizz, and everything is normal. If you can not see Videotron the list, try on and off again; otherwise, it won't work. My iphone works now, but my Android phone can find find the videotron, so it is dead still.
I am thinking is the problem is because something happen on Videotron/Fizz?27 -
I think your solution lasts only a couple of minutes though26
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History of your conversation on Chat
Hi! Are you leaving us already?
Chat Fizz 16:11
no services a alld ay
levi perlstein 16:11
no services a all day
levi perlstein 16:12
hi radu
levi perlstein 16:13
are you here
levi perlstein 16:13
when will be back services ?
levi perlstein 16:14
Hi Levi,
Are you saying that you can't use your service calls to send or receive?
Radu 16:14
no, i do not have any network today, i can't make any calls or text, no incoming no outgoing
levi perlstein 16:15
We are aware that currently some Fizz members cannot make or receive calls. This situation is known and in the process of being resolved. Fizz apologizes for any inconvenience this situation may cause you and will fix it as soon as possible.
To track this situation: https://fizz.ca/en/faq/status-services
or https://community.fizz.ca/questions/1933332-status-services
Radu 16:16
I'm truly sorry for this and please rest assure that we're working around the clock to fix this as soon as possible.
Radu 16:16
no updates after 2:45
levi perlstein 16:16
when will be back services ?
levi perlstein 16:17
I can't give you an exact time frame but we're trying to resolve it, we're currently working on it.
Thank you for your kind understanding.
Radu 16:19
what is the problem ?
levi perlstein 16:19
Our superior team is working on this issue, they are currently trying to get to the bottom of it.
Radu 16:22
how much people don't have services ?
levi perlstein 16:22
I can't give you an exact number but a part of our customers are affected by this.
Radu 16:23
do you give some credit for all customers do have the problem today ?
levi perlstein 16:24
First we have to wait and see how long this network outage will last and then our superior team will decide on that.
Radu 16:25
ok thanks for help me
levi perlstein 16:26
You're welcome, have an excellent day!
Radu 16:26
you to
levi perlstein 16:26
The conversation has ended.26 -
still doesnt work for me....what should i do.
reboot, turn off sm card, turn on : nothing27 -
"Fizz.ca is now fully functional [...]" I really don't care if the website is working or not. I just want my cell network back
And for those that say "you shouldn't have gone to Fizz if you were to make important calls", we all sometimes have to make important calls, or want doctors to call us back for appointments, or people for interviews. Not all of us have the cash to have a second line on the side "in case Fizz network goes down", Heck, the reason I switched was because I needed to save money. I don't depend on it for work, but it is still a frustrating issue. We *are* paying for a service (even if less than other providers). We should be getting that service, or at least be told *why* we don't have that service.28 -
4:40 update (If it can help the Fizz team); the network keeps connecting and disconnecting, BUT when I am connected I can make calls, but can't receive texts. I'm on an iPhone 6s.
I believe in you Fizz team
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I am in France and I have no service (I purchased a Fizz travel pack - 1 GB of data). I have a big, fat "no service" on top left side of my iPhone...26
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Any indication of when you think this problem will be fixed?26
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Still don’t have any network. Plz fix it26
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There is still no service for me in Quebec City right now...26
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They only fixed their web portal issue not the mobile service issue.26
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It's not functional for me, please read my original question26
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I got service on my way home from work. SMS wasn't working, rebooted to try to see if that would fix the SMS issue lost service altogether.
Please mark another update, the service is clearly not fully functional25
