Voice mail - No one can leave a message?

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Natacha C. #3798
Natacha C. #3798 Posts: 5 ✭✭
in My Mobile
I have access to my voicemail, but when people try to leave me a message they don't hear my greeting message. Instead, an automatic message is saying that their number is unknown and they have to enter it, but they keep hearring " it seems like there is a problem". It then automatically hungs up.
How do I fix that?
(Yes, I've already followed those steps: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail and Yes I contacted you on messenger but you didn't reply)

Answers

  • Mike
    Mike Posts: 22,439 ✭✭
    When did you activate your phone?
    Did you transfer your number?
    If your number is fresh new wait 2 hr.
    Otherwise
    https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Natacha C. #3798
    Natacha C. #3798 Posts: 5 ✭✭
    My phone number and the voice mail were activated a month ago. The bubble icon doesn't appear, as I said I already followed the link you gave me and I already send a message on messenger.
    But thanks for trying:)
  • Mike
    Mike Posts: 22,439 ✭✭
    Sorry about that, I missed.
    In my Firefox I got the icon for the chat, you can try with a different browser.
    Facebook can take sometime, but they will answer, eventually.
  • Fizzy
    Fizzy Posts: 12,569 ✭✭
    Hmmm interesting... Have you tried calling your phone from another line to check yourself?
  • Natacha C. #3798
    Natacha C. #3798 Posts: 5 ✭✭
    Yup I did.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Have you tried to initiate chat with this link https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-connecter-mon-compte-fizz .
    You should see bubble chat in the next 15 seconds at the bottom right of the page.
    I just tried and it works
    .
  • Zef
    Zef Posts: 74 ✭✭
    You voicemail is activated?For first time you have to setup voicemail like choice greetings.
  • Michael B. #2463
    Michael B. #2463 Posts: 72 ✭✭
    I have the same problem and they have refused to fix it for months now.
    People can call me and they get that WEIRD message and can't leave a message.
    Fizz is doing nothing to fix it but when you talk to them they claim they will fix it etc.
  • yonah
    yonah Posts: 1 ✭✭
    I have the same problem and they have refused to fix it for months now.
    People can call me and they get that WEIRD message and can't leave a message.
    Maybe a lawsuit in court would wake them up?
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