Network not recognised
alexandre castonguay
Posts: 5 ✭✭
in My Mobile
At first, the fizz sim card was not recognised at all by my S6. Like nothing inserted. A put an old one to be able to access the apn menu and created the fizz one. Now I put back the fizz sim and it's different. Now I see my phone number in settings and "sim card status" menu (instead of "not available" everywhere) now says: Network:unknown --- signal strenght:-113dbm 0 au --- mobile network type:umts ---- service state:out of service --- roaming:not roaming --- mobile network state:disconnected. Can it be a bad sim card ?
3
Answers
-
Maybe the activation process is not 100% complete by Fizz yet. Wait for 2 more hours to see5
-
It's possible, but it already been 2 days2
-
You should contact Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ).
You'll see a bubble chat at the bottom right corner within 15 seconds3 -
Big mistake, all the new settings display are when I put my last sim card in the cellphone. I mistaken the two cards. So that could confirm what you say, if I still see my number with the old simcard5
-
Contact Fizz to see if the transfer process is complete and not bug. I have contacted them after 24h and they solve my problem 3 month ago.the transfer from Fido had fail.5
-
Hello Alexandre Castonguay,
Please contact us by Facebook Messenger or via Live Chat. On the following link you will find how you can contact us: https://fizz.ca/en/contact-us .
Andrei Bogdan2 -
Jean-maxime, I was also with fido, maybe same thing.3
-
Service told me to order a new sim card3
-
try a hard reboot. also once it rebooted and you still dont see network try scanning for network under your settings to see if it shows any network in there.2
-
go to set your apn direct on the reddit channel i found the info just write on google how to set fizz apn u will be ok
3
This discussion has been closed.