Network not recognised

At first, the fizz sim card was not recognised at all by my S6. Like nothing inserted. A put an old one to be able to access the apn menu and created the fizz one. Now I put back the fizz sim and it's different. Now I see my phone number in settings and "sim card status" menu (instead of "not available" everywhere) now says: Network:unknown --- signal strenght:-113dbm 0 au --- mobile network type:umts ---- service state:out of service --- roaming:not roaming --- mobile network state:disconnected. Can it be a bad sim card ?

Answers

  • It's possible, but it already been 2 days
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You should contact Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ).
    You'll see a bubble chat at the bottom right corner within 15 seconds
  • Whizz
    Whizz Posts: 18,801 admin
    Hello Alexandre Castonguay,
    Please contact us by Facebook Messenger or via Live Chat. On the following link you will find how you can contact us: https://fizz.ca/en/contact-us .
    Andrei Bogdan
  • Jean-maxime, I was also with fido, maybe same thing.
  • Service told me to order a new sim card
  • Sohail Ali
    Sohail Ali Posts: 7 ✭✭
    try a hard reboot. also once it rebooted and you still dont see network try scanning for network under your settings to see if it shows any network in there.
  • Bambie Tambourin
    Bambie Tambourin Posts: 109 ✭✭
    go to set your apn direct on the reddit channel i found the info just write on google how to set fizz apn u will be ok :)
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