Internet appointment, the technician is not present...

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Yi J.
Yi J. Posts: 2 ✭✭
in Internet
The technician No shows and no contact... very weird?

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    Maybe he's late.
    .
    You can contact Fizz if he will not show up at the end of the day.
  • Yi J.
    Yi J. Posts: 2 ✭✭
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    What is best way to contact? Tried fb messenger, no reply...
    And the chat never shows up...
  • Andrei U. #679
    Andrei U. #679 Posts: 349 ✭✭
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    I have no experience with chat but they will reply on Facebook after couple of hours.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You can initiate chat by open a help page for example this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    You'll see a bubble chat at the right bottom in the next 15 seconds
    .
  • Whizz
    Whizz Posts: 19,104 admin
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    Hello Yi,
    Please contact us by Facebook Messenger or Live Chat. Here you will find info on how you can do that: https://fizz.ca/en/contact-us .
    Have a great day!
    Andrei Bogdan
  • DinoS
    DinoS Posts: 626 ✭✭
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    It's very common for cable or dsl internet installer, especially in winter.
  • Marc H. #309
    Marc H. #309 Posts: 92 ✭✭
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    That is not good. You should contact fizz to find out what went wrong.
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    Did you receive the email confirmation for your appointment? They send you one a day before and one on the day of your appointment?
  • AlmightyPain
    AlmightyPain Posts: 114 ✭✭
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    unfortunetly contacting fizz regarding this issue can help resolve your issue
  • Whizz
    Whizz Posts: 19,104 admin
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    Hello, Yi!
    This is straight from the resolving issues page on the Fizz web site: https://fizz.ca/en/faq/resolving-issues
    Don’t see the chat bubble?
    -You must be logged into your Fizz account and in the Solution Hub to chat with customer support. If you are unable to access your account, read this FAQ.
    -Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.
    Jiri
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