My data isnt working. How do i connect?
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Answers
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Please visit https://fizz.ca/en/contact-us, wait a few seconds until you see the green bubble on bottom right, click it and start chat8
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What is your plan ? How much time since you activated it ?6
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Is your smartphone compatible with Fizz's network frequencies? Please refer to https://fizz.ca/en/faq/compatible-devices for more information.
The Huawei Y7 Prime does not support LTE-FDD B4 (or Band 4) which may explain why data is not working.7 -
I just activated last night on an iPhone.
Data wasn't working at first.
After I did some research online, here is what I did (basically a reboot) to get it working immediately:
1. turn on airplane mode
2. turn off the phone
3. turn on the phone
4. turn off airplane mode
After these steps, data worked for me and was great
Hope it helps4 -
https://m.gsmarena.com/huawei_y7_prime-8632.php
GSM Arena indicates no band 4 for either 3G or LTE, so your only option for data is to connect to Fizz Ext which, depending on your area, should offer some other frequencies. But you can't use Fizz Ext exclusively so this is a temporary solution and you'll need to get a different phone if you want to stay with Fizz.3 -
Hello Asad ,
You can verify if your phone is compatible with Fizz by checking the following links : https://willmyphonework.net/ and https://fizz.ca/en/faq/compatible-devices . Also please be sure that your APN settings are correctly set.More informations here : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet .
Have a nice day!
Marius Daniel0
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