Cant transfer my sim ?
Mohamed D. #1615
Posts: 3 ✭✭
in My Mobile
So my phone got stolen and i deactivated my sim card, ordered a new one, then clicked on activate your sim card, then i realized that i had to do it on my plans tab, so i got out of the activate my sim tab (i didnt finalize anything) and when i clicked on transfer sim card it said that the new sim i just ordered is invalid...
6
Answers
-
I suggest you to contact Fizz directly via the chat here:
https://fizz.ca/en/contact-us4 -
Fizz can fix it, but I was told SIM card is re-usable.
Go to https://fizz.ca/en/contact-us, wait 10 seconds, click green bubble on bottom right, and start chat3 -
Contact Fizz and ask them for a new SIM because this isn’t normal.4
-
So i contacted the team and the guy had no idea why this was happening, he said he escalated it to the "expert team" and closed the convo, i have no idea what to do now. Its still happening
here are some pictures (the second one is the regular activation (wich i didn't know was different), and the first one is the actual feature im trying to use (transfer sim card) 2 -
Hi Mohamed,
Your issue has been escalated towards our technical team, so unblock the code because you used it once when you tried to activate a new plan.
This situation has been solved and you can try again to activate your SIM card.
Have a great day.
Luciana1 -
Use replace sim1
Daily leader
Derr
Supreme Geek 5/5
Daily score : 1006 pts
Goal : 38/47
Activity feed
@Oli 64JKA
3 points
@LeMinotaure
3 points
@David_111
@Mattw
answered the question: Re: This is the place for your referral codes. Here, and only here ⇩ago 23 min3 points
Page 1
Categories
Top contributors
this week
@DerrSupreme Geek 5/5
1018pts
@gginApprentice 5/5
289pts
@Jérôme R. #21846Apprentice 3/5
178pts
