Out of area
David Lemire
Posts: 25 ✭✭
Plan coverage canada makes it so my phone is not working at home in québec, montréal... Québec is no longer part of canada?
7
Answers
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You need enable ROAMING on your phone.4
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I can't call, I'm home with canada coverage plan. I haven't tried data, there's wi-fi. I'm not roaming.5
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If you just activate your service then it may take little while (like an hour).
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Can you verify if your phone is connected to Fizz network ?
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Did you verify if your phone is compatible with Fizz : https://fizz.ca/en/faq/compatible-devices4 -
I'm a happy customer here at fizz. All was well, payment came in effect last night. I just tried making a call, can't call anywhere. Nothing has changed other than normal payment3
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You should contact Fizz thru chat by opening a help link https://fizz.ca/en/contact-us
Wait for 15 seconds and you'll see a bubble chat at the bottom right corner.3 -
No chat bubble, according to what I read in your community... No chat bubble.2
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The data works fine. Says I have unlimited voice. Can't buy minutes in the minutes section if I wanted to... Tried, it's grayed anyways.
Data works great.3 -
Go to https://fizz.ca/en/faq/resolving-issues, wait 10 seconds, click green bubble on bottom right, and start chat1
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Did the payment last night go through?3
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Does calling work when you connect to Fizz Ext manually (if your phone lets you)? What about if you switch to preferring a 3G data connection in your network settings? Different frequencies are used for voice and data when you are set to LTE data, but not on 3G. It's possible your phone doesn't support the required voice frequency when using LTE data.2
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Yes. Paiement went through, checked my account, did automatically. Samsung galaxy a5. Not sure about connecting manually. My data is never on. I only use call, which is why it's very inconvenient. Nothing has changed to the phone settings. All that happened is, paiement went through. Monthly change.1
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It keeps sending me now and then:"currently unable to send message, message will be sent once service becomes available again"1
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Thanks for fixing the issue...1
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Hi Tom,
In order to help you further with your issue, please contact us by chat or by private message on Facebook.
Thank you and have a great day!
Radu1
