Out of area

David Lemire
David Lemire Posts: 25 ✭✭
in Your Fizz Account
Plan coverage canada makes it so my phone is not working at home in québec, montréal... Québec is no longer part of canada?

Answers

  • DinoS
    DinoS Posts: 626 ✭✭
    You need enable ROAMING on your phone.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    If you just activate your service then it may take little while (like an hour).
    .
    Can you verify if your phone is connected to Fizz network ?
    .
    Did you verify if your phone is compatible with Fizz : https://fizz.ca/en/faq/compatible-devices
  • David Lemire
    David Lemire Posts: 25 ✭✭
    I'm a happy customer here at fizz. All was well, payment came in effect last night. I just tried making a call, can't call anywhere. Nothing has changed other than normal payment
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You should contact Fizz thru chat by opening a help link https://fizz.ca/en/contact-us
    Wait for 15 seconds and you'll see a bubble chat at the bottom right corner.
  • David Lemire
    David Lemire Posts: 25 ✭✭
    No chat bubble, according to what I read in your community... No chat bubble.
  • David Lemire
    David Lemire Posts: 25 ✭✭
    The data works fine. Says I have unlimited voice. Can't buy minutes in the minutes section if I wanted to... Tried, it's grayed anyways.
    Data works great.
  • DinoS
    DinoS Posts: 626 ✭✭
    Go to https://fizz.ca/en/faq/resolving-issues, wait 10 seconds, click green bubble on bottom right, and start chat
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    Did the payment last night go through?
  • Jonathan C. 2531
    Jonathan C. 2531 Posts: 175 ✭✭
    Does calling work when you connect to Fizz Ext manually (if your phone lets you)? What about if you switch to preferring a 3G data connection in your network settings? Different frequencies are used for voice and data when you are set to LTE data, but not on 3G. It's possible your phone doesn't support the required voice frequency when using LTE data.
  • David Lemire
    David Lemire Posts: 25 ✭✭
    Yes. Paiement went through, checked my account, did automatically. Samsung galaxy a5. Not sure about connecting manually. My data is never on. I only use call, which is why it's very inconvenient. Nothing has changed to the phone settings. All that happened is, paiement went through. Monthly change.
  • David Lemire
    David Lemire Posts: 25 ✭✭
    It keeps sending me now and then:"currently unable to send message, message will be sent once service becomes available again"
  • David Lemire
    David Lemire Posts: 25 ✭✭
    Thanks for fixing the issue...
  • Whizz
    Whizz Posts: 23,455 admin
    Hi Tom,
    In order to help you further with your issue, please contact us by chat or by private message on Facebook.
    Thank you and have a great day!
    Radu

Categories