SMS (2-factor authentication) issues
Answers
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During my testing today, I can report that Twitter and Google do not work, however Lastpass does work.
Its a good thing I'm moving towards using an authenticator app....16 -
Answer #101: See you at #20016
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Adding another to the list, Amazon SMS 2FA doesn't work.16
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Was able to get a 4 digit sms code from Blueline today... not sure if that worked before.16
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It's a shame.
This problem is known for more than Two months, my accounts are locked.16 -
It’s time to put this on top priority for the next sprint, i had to use my wife’s phone number for my Twitter developper account.
Many providers require an active phone number and can’t be replaced by whatever app16 -
Sadly, this issue makes Fizz a failure as far as I'm concerned. I've discouraged anyone who asked about Fizz.
SMS is a basic feature that needed to work from the start.
The fact that more than two months later this is still an issue shows that this company does not have the manpower, expertise or will to make a usable product. I've been a happy Videotron customer for years, was expecting the same level of service from their new baby.
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Still not working. This is so annoying.
I can't log into my employer's website as I can't get the SMS...16 -
How is this not solved yet? It’s been months since the problem was found. At least be transparent with the cause of the problem and an explanation about why it’s taking months to resolve it.16
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An update on the status would be greatly appreciated, it is ridiculous that it it takeing this long to fix.16
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peut-être que si on commence tous à faire une plainte chez CRTC il vont commencer à faire qqch au lieu de toujours nous répondre d'être patient, même 3 mois plus tard... J'ai cru comprendre que plusieurs recevaient des compensations de 50$ pour les blackouts?!16
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It seems that it is not expected, and there is no need to wait, because it looks not a device failure, it is more like... PAY FOR 25x$? NO WAY!
Please wait forever.
https://www.iphoneincanada.ca/carriers/education-texting-service-rogers-bell-hiking-sms/17 -
I think they are keeping the issue open to test the reply limit on a forum thread.16
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Can we get another update on this? (it's been over 2 weeks)
I don't doubt that this is being worked on but I am a little worried. I know there isn't an official ETA for the fix, but ~3 months is too long for this to be a simple bug. We all have subjective boundaries on granting the benefit of the doubt (trust).
As a software developer, I know how difficult it can be to put other people in my shoes, to understand how difficult tackling an issue can be. I find it helps re-enforce trust with my clients to at least try to let them in on the "why" (facts) when things are taking longer than expected.
If you read this, thank you and good luck.18 -
I am currently unable to receive an sms 2-factor code on my fizz number. This seems to have been forgotten by the devs. Their network status says everything is working, but clearly this issue is still open. SMS is a part of mobile network service, and an update on what the issue is, and if/when this will be resolved would be very much appreciated.15
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Its working for me now iv tested facebook google and others14
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Not working here. Did you receive from a short code number?14
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Neither of those work for me - banking still doesn’t either.15
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Microsoft still not working.15
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I know if you wait long enough or if you send another code, google will retry with a long number so it makes it work in the end.
Maybe it's the same with facebook and that's why Said B. though it was fixed?15 -
Francois G.
Iv received verification sms from different numbers for exemple for facebook a received from +447624 xxxxxx15 -
Hello @all,
To ensure the proper functioning of this service, the interconnection must be configured and verified individually with each of the hundreds of companies that use it. In the interest of efficiency, we have chosen to prioritize the companies most used by our customers, but it is a continuous and progressive work.
We have been working since we started on deploying this type of service and will continue to do so until everything is optimally configured. We are sorry for the inconvenience that the delays of this progressive deployment can cause you.
-Luciana17 -
this is still an issue, Microsoft /Linedin not working
Normal sms not working intermittently, mms not working intermitently, this on 2 different phones with goot APN settings, rebooted15 -
eBay and Dropbox not working. I've reset the password on eBay, but I am now locked out of my Dropbox...15
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Fizz I am so happy that you have reopened discussion on this thread. This is STILL an active and important shortcoming of your service. Forget the trivial like Facebook and other non-necessary accounts, too many people have been locked out of personal mail, banking and other financial services. After over 3 months without this crucial part of what every other carrier provides, it's time to spell out your game plan!!15
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Very strange!
Videotron's SMS can be received normally, But Fizz can't be used for a long long time???15 -
Hi Fizz Team,
I understand you're working hard on this,
But since 3 months ... ???
It's there that I don't believe this ...
My LinkedIn account required this for 2FA.
Can we have a realistic date ?
Thx15 -
New customer here... Just experienced my first 2FA SMS verification issue... Now that's a fun little problem.
My problem was with MBNA banking. Was able to verify using my backup number thank goodness.
Why is this not working but working with other providers? Aren't these just regular texts? What's the difference?15 -
Martin, we believe the issues we are having are for the services that are using short number messages (for ex 5050 instead of 514-0000-1234).
What bothers me is that the last message above from the team is stating that the issue has to be resolved with each service in part. So, that means we will always have a new service or a forgotten one that will not work? And what if the number of users for that specific service is low? Will Fizz address it anyway?
I'm under the impression that Fizz is solving this in another way then all the other providers, maybe they have a reason for that. But I can't see how I'll be staying here when I'll get to the full payment a month.13 -
I’m happy to see they reopened this thread as the only place that seems to work reliably is Uber.
The original post said fully functional in the coming weeks and that was almost 4 months ago now.
Countless times they have messaged me closing my ticket saying TD Bank now works but it still doesn’t.14 -
I’m happy to see they reopened this thread as the only place that seems to work reliably is Uber.
The original post said fully functional in the coming weeks and that was almost 4 months ago now.
Countless times they have messaged me closing my ticket saying TD Bank now works but it still doesn’t.14 -
Fix this already!!! Almost 4 months now.15
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I've got VoIP number for sms and calls. Only using Fizz for internet.
So tired of all those sms issues....14 -
Is this issue still unsolved? Hasen’t it been like over 3 months already?14
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Disgusting17
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It has been 4 months rather than a few weeks ... I would like to know what the really problem is. Why is it so difficult to fix? Does it involve buying new equipment, or just fixing a software bug? or negotiating with all of each online business senders? How long exactly are we expecting to have it resolved?15
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Why is this taking so long Fizz? Ask your parent company, Videotron for solution. It shouldn't take take long to fix this issues. I still can't receive txt from STM, UBER etc. If you don't have enough people, then hire some. Most of our user will be happy to work for videotron to offer better solutions to FIZZ community.15
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I'm guessing having Videotron as parent company will not help as Fizz should be a separate entity.15
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TD Bank does not work for me, as of this moment. Please Fizz, more details are needed to show your users that you take this problem seriously.14
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Very disappointed
This is an essential service today and needs to work today!15 -
Still having issues with Amazon and Microsoft. This is a pretty big issue. 3 months and still not fixed!?15
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Yes, Fizz, if you cannot fix the problem as you promised in a few weeks, you need to tell your users why. You need to tell us what makes this issue so difficult and what you are doing about it. We can think about, and if we don't see hope, we can choose to leave. We cannot wait forever, in the dark.14
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I received my first notification for Facebook, but now I wanted to reinstalled it and it's been 2 days and still nothing. 2FA doesn't work. It worked only the first time and it was from a weird number.13
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Adding a fizz phone number to steam also doesn't work. This problem is definitely a deal breaker for me, if the prices are not exceptionnally good after the beta i'm going back to my former ISP.13
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Have to agree with Jeremy B. Can't believe they launched without full SMS support. This is making my life much more difficult, definitely won't stay after beta unless this is fixed...13
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Hello
Please add the Sony PlayStation two step verification text support since My PlayStation 4 wont let me login unless i type the text message that Sony sends to my number13 -
Well they seem to have made things even worse... the few sites that were working have stopped working for me. Come on Fizz... 4 months and still no improvements? I sure hope you plan on compensating the non-beta price customers for this.13
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know your rights:
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Sony PlayStation 2FA is not working. Please fix this ASAP or give an updated statement on this issue.12
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This discussion has been closed.