Port out but still be charged for next month?
Ai H.
Posts: 2 ✭✭
I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still received notification that my new month began with payment for the next month.
I cannot find Cancel my plan on My account.
Please help.
Thanks,
I cannot find Cancel my plan on My account.
Please help.
Thanks,
9
Answers
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It is in the my plans tab, you should see a manage plan button and there you will have the option to unsubscribe6
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Contact them via the contact form in your account to ask for a refund since they can't be providing the service if your number is with another provider.7
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I agree with Allison, fill in a contact form!
Cheers
) 2 -
contact fizz asap5
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Allison W. has the right answer!
Cheers) 5 -
Agreed.Contact Fizz directly. No one here can help with payment issues.5
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Hi Ai,
You plan is already cancelled because of your demand of portability.
Don't worry, you won't be charged.
Have a good one.
Luciana1
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