Unable to access data in Toronto but still able to send/receive texts?
Matthew C. #1506
Posts: 1 ✭✭
in My Mobile
I'm from Montreal but while travelling in Toronto I cannot access my mobile data. I do have Canada-wide coverage in my plan. Texts & calls can still be sent and received
16
Answers
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What type of phone are you using?
Do you see Fizz EXT?
Cheeres
) 12 -
Maybe your phone is set to to block data when you’re not in your coverage area.12
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Have you tried manually setting up/updating your APN?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn10 -
Have you enabled roaming on your phone? Ignore the message about excess charges.12
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Enable roaming, and reboot10
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Have you chosen a Canadian plan or province plan, check your plan may be the problem is there6
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Oh yes sorry for my mistake , so it is a configuration problem then, cause I was in TO and everything worked like a sharm7
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Is it working now?2
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Hello Matthew,
Please make sure that the APN is correctly configured as indicated on our FAQ : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn . If the issue persists, please contact us via chat or via Facebook Messenger so we can take a look.
Have a lovely day.
Ionut2
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