Unable to access data in Toronto but still able to send/receive texts?

Matthew C. #1506

I'm from Montreal but while travelling in Toronto I cannot access my mobile data. I do have Canada-wide coverage in my plan. Texts & calls can still be sent and received

ReneD

What type of phone are you using?
Do you see Fizz EXT?
Cheeres )

Patrick T. #1461

Maybe your phone is set to to block data when you’re not in your coverage area.

Hannah P.

Have you tried manually setting up/updating your APN?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Allison W.

Have you enabled roaming on your phone? Ignore the message about excess charges.

Anne H. #1344

Enable roaming, and reboot

Hichem B. #564

Have you chosen a Canadian plan or province plan, check your plan may be the problem is there

ReneD

@Hichem B.
Be more careful about reading the question. It is said "I do have Canada-wide coverage in my plan"
Cheers )

Hichem B. #564

Oh yes sorry for my mistake , so it is a configuration problem then, cause I was in TO and everything worked like a sharm

ReneD

@Hichem B.
Yep!
And Allison has the right answer!
Chers )

Mohammad S. #314

Is it working now?

Whizz

Hello Matthew,
Please make sure that the APN is correctly configured as indicated on our FAQ : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn . If the issue persists, please contact us via chat or via Facebook Messenger so we can take a look.
Have a lovely day.
Ionut