My data dpesnt work?

John Cartwright Posts: 1 ✭✭

December 2018 in My Mobile

I have Samsung Galaxy S5. 4G shows on top. But internet doesn't work

15

Answers

• 

  Serge R. #503 Posts: 158 ✭✭

  December 2018

  Try resending the network settings:
  https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/manage/network-parameters?productId=150804
  If it works, mark this as the best answer so it can help others

  11
• 

  J D. #792 Posts: 316 ✭✭

  December 2018

  Verify the APN setting on your phone and try again:
  https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  6
• 

  Marc H. #309 Posts: 92 ✭✭

  December 2018

  Most likely apn was not set up correctly.

  7
• 

  E S. Posts: 413 ✭✭

  December 2018

  Any updates?

  6
• 

  Whizz Posts: 26,467 admin

  December 2018

  Hello John,
  If the APN is correctly configurated and the issue persists, please contact us via chat or via Facebook Messsenger so we can take a look.
  Thank you.
  Ionut

  2

This discussion has been closed.