one of my accounts is billed wrong?
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Justin S. #258
Posts: 3 ✭✭
one of my accounts is billed $25 instead of the correct introductory rate. How do I get this resolved?
18
Answers
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Contact Fizz using 1 of the following methods
Fizz Chat : https://fizz.ca/en/contact-us
Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Messenger : https://m.me/fizzca18 -
Hi Justin,
Which plan did you take?
It is possible that the 25$ probably had taxes and 911 fees factored in.16 -
it's a 2gig, Canada +US plan. this plan is charging at over 3x my 8gig Canada US plan.15
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They're very slow now to respond. You'd better be patient until new year.13
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$25 is the intro price, they're currently offering, for 2g + Can/US. Could you be thinking of beta pricing? beta prices were extended for 2mo but only for those who already had them.14
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yeah, I'm thinking of the beta pricing. I'm not getting it on one of my plans.9
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If you had beta pricing, it’s obviously a mistake given that they said beta will continue for 2 more months... let fizz know via text on their chat or FB messenger.7
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Did they get back to you?2
