one of my accounts is billed wrong?

Justin S. #258

one of my accounts is billed $25 instead of the correct introductory rate. How do I get this resolved?

M T. #338

Contact Fizz using 1 of the following methods
Fizz Chat : https://fizz.ca/en/contact-us
Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Messenger : https://m.me/fizzca

Tamzid

Hi Justin,
Which plan did you take?
It is possible that the 25$ probably had taxes and 911 fees factored in.

Justin S. #258

it's a 2gig, Canada +US plan. this plan is charging at over 3x my 8gig Canada US plan.

Anne H. #1344

They're very slow now to respond. You'd better be patient until new year.

Sam P. #1182

$25 is the intro price, they're currently offering, for 2g + Can/US. Could you be thinking of beta pricing? beta prices were extended for 2mo but only for those who already had them.

Justin S. #258

yeah, I'm thinking of the beta pricing. I'm not getting it on one of my plans.

E S.

If you had beta pricing, it’s obviously a mistake given that they said beta will continue for 2 more months... let fizz know via text on their chat or FB messenger.

Mohammad S. #314

Did they get back to you?