[Poll] Which form of contact provided the quickest response?
Sam P. #1182
Posts: 91 ✭✭
For those of you who've had issues resolved, or at least had contact with support, which of the ways yielded the quickest response
1. Contact Form in My Profile >> Contact
2. Facebook Messenger https://fb.me/fizzca
3. Chat Bubble on help pages
When I sent them a message on messenger, they replied the following day, with chat bubble, I was 2nd in queu and took 2hrs to talk with support
Please share your experiences
16
Answers
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I've heard that if you can get a chat bubble then it may be dealt with straight away with the CS agent on the other end.10
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Chat Bubble is the quickest (60-90 mins) option in my experience, and Facebook Messenger the slowest (1-3 days) Didn't try the Contact Form.10
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chat bubble for sure, but is not always there
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I think they made progress and I see the bubble chat more often now.9
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I only tried the Facebook Mess and they replied the next day.I never used the bubble or the contact form.9
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all same crappy service. Generic answers from Messenger and same with complaint form10
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Chat bubble never shows up for me. Even when disabling ad blocker. For this reason Facebook messenger takes #18
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Contact form is clueless, the worst. FB messenger has all history there, but took 24 hours to respond. Chat bubble should be fastest but it need a lot of time to let it show up5
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the most simple way is to open a ticket in your profile5
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Facebook messenger is the slowest (2days)4
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Thanks for all your input everyone. Looks like most people have the quickest response "less than 24hrs" with the chat bubble when it's "available" 4
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the last time I saw the chat bubble was a month ago and it took over 3hrs when I was 3rd on the queue. I gave up.......4
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last I saw the bubble on the website was a month ago. It took over 3hrs to response when I was 3rd on the queue. I gave up........3
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last I saw the bubble on the website was a month ago. It took over 3hrs to response when I was 3rd on the queue. I gave up........3
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I've had an issue that I tried to resolve via FB - after receiving 1 message per 24-36 hours, I tried the Fizz bubble chat (which didn't even show up for days). Once I finally got a customer service representative on their own website (not on FB, a non-secured 3rd party site), then she continued to apply the wrong changes to my account and promptly tried to conclude the discussion.2
